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~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~subject:"Hotellerie"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hotellerie
Dienstleistungsqualität
46
Service quality
46
Consumer behaviour
24
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Customer satisfaction
21
Kundenzufriedenheit
21
Beschwerdemanagement
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Beziehungsmarketing
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service recovery
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service failure
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Francis, Jere R.
Mattila, Anna S.
Han, Heesup
15
Karatepe, Osman M.
8
Torres, Edwin N.
8
Dabestani, Reza
6
Kim, Woo Gon
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Law, Chun Hung Roberts
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Qu, Hailin
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Shahin, Arash
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4
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4
Lehto, Xinran Y.
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So, Kevin Kam Fung
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Xu, Xun
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Cham Tat Huei
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Dedeoğlu, Bekir Bora
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International journal of hospitality management
3
International journal of contemporary hospitality management
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ECONIS (ZBW)
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1
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
2
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
3
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
4
An examination of electronic video clips in the context of hotel Websites
Kim, Sungsoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 612-618
Persistent link: https://www.econbiz.de/10009130569
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