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~person:"Franses, Philip Hans"
~person:"Verhoef, Peter C."
~type_genre:"Aufsatz in Zeitschrift"
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Franses, Philip Hans
Verhoef, Peter C.
Tadajewski, Mark
42
Vargo, Stephen L.
29
Hunt, Shelby D.
24
Lusch, Robert F.
23
Shaw, Eric H.
15
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Lehmann, Donald R.
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Varey, Richard J.
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Brodie, Roderick J.
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Edvardsson, Bo
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Gummerus, Johanna
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Kadirov, Djavlonbek
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Kotler, Philip
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Kravets, Olga
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Lindgreen, Adam
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Saren, Michael
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Sheth, Jagdish N.
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Shultz, Clifford J.
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Skålén, Per
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Wilkie, William L.
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Journal of marketing
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Journal of retailing
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Marketing : journal of research and management
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ECONIS (ZBW)
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Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
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2
Understanding brand and dealer retention in the new car market: the moderating role of brand tier
Verhoef, Peter C.
;
Langerak, Fred
;
Donkers, Bas
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 97-113
Persistent link: https://www.econbiz.de/10003438286
Saved in:
3
Customer value management : an overview and research agenda
Verhoef, Peter C.
;
Doorn, Jenny van
;
Dorotic, Matilda
- In:
Marketing : journal of research and management
3
(
2007
)
2
,
pp. 105-120
Persistent link: https://www.econbiz.de/10003585098
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