//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gaechter, Simon"
~person:"Giulietti, Corrado"
~person:"Svensson, Göran"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Emotions"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Emotion
5
Dienstleistungsqualität
4
Service quality
4
Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Kundenzufriedenheit
3
Negative emotions
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer service
2
Dienstleistungssektor
2
Konsumentenverhalten
2
Kundenservice
2
Mexico
2
Mexiko
2
Relationship marketing
2
Service industry
2
Service provider
2
Service recovery
2
Airline
1
Airport
1
Aktienmarkt
1
Börsenkurs
1
Capital income
1
Car accidents
1
Critical incident
1
Critical incidents
1
Emotions
1
Fluggesellschaft
1
Flughafen
1
Hospital
1
Kapitaleinkommen
1
Kraftfahrzeug
1
Krankenhaus
1
Motor vehicle
1
Multinationales Unternehmen
1
Puerto Rico
1
Service failure
1
Service receiver
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
Working Paper
9
Aufsatz in Zeitschrift
5
Arbeitspapier
4
Graue Literatur
4
Non-commercial literature
4
Language
All
English
5
Author
All
Gaechter, Simon
Giulietti, Corrado
Svensson, Göran
Prayag, Girish
10
Bagozzi, Richard P.
9
Mitas, Ondrej
8
Septianto, Felix
8
Han, Heesup
7
Ashkanasy, Neal M.
6
Chang, Yonghwan
6
Kemp, Elyria
6
Mattila, Anna S.
6
Wrenn, Mary V.
6
Brooks, Chris
5
Ladhari, Riadh
5
Loureiro, Sandra Maria Correia
5
Noussair, Charles
5
Spörrle, Matthias
5
Welpe, Isabell M.
5
Antonetti, Paolo
4
Barclay, Laurie J.
4
Bastiaansen, Marcel
4
Brosi, Prisca
4
Flavián Blanco, Carlos
4
Herter, Márcia Maurer
4
Humphrey, Ronald H.
4
Lee, Jenny
4
Nawijn, Jeroen
4
Pappas, Ilias O.
4
Scott, Noel
4
Soscia, Isabella
4
Wei, Wei
4
Xie, Chunyan
4
Yang, Inju
4
Adam, Marc Thomas Philipp
3
Agrawal, Nidhi
3
Ahmad, Aqeel
3
Ahmad, Naveed
3
Alrawadieh, Zaid
3
Amin, Muslim
3
Arici, Hasan Evrim
3
Blanco-Mazagatos, Virginia
3
more ...
less ...
Published in...
All
International journal of quality and service sciences
2
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of health economics
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
2
When the market drives you crazy : stock market returns and fatal car accidents
Giulietti, Corrado
;
Tonin, Mirco
;
Vlassopoulos, Michael
- In:
Journal of health economics
70
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012493956
Saved in:
3
Understanding negative
emotions
in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
Negative
emotions
in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->