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~person:"Gallarza, Martina G."
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Theorie"
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Customer satisfaction
Service quality
Theorie
Customer value
9
Kundenwert
9
Beziehungsmarketing
6
Kundenzufriedenheit
6
Relationship marketing
6
Betriebliche Wertschöpfung
4
Dienstleistungsqualität
4
Value creation
4
Consumer behaviour
3
Konsumentenverhalten
3
Ethiopia
2
Loyalty
2
Perceived value
2
Satisfaction
2
Tourism industry
2
Tourismuswirtschaft
2
Value dimensions
2
consumer value
2
loyalty
2
Äthiopien
2
Bibliometrics
1
Bibliometrie
1
Big event
1
Causal model
1
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1
Causality analysis
1
Cognition
1
Cognitive and affective satisfaction
1
Construct validity
1
Extrinsic vs. intrinsic values
1
Großveranstaltung
1
Higher-order measures
1
Hospitality
1
Hotel industry
1
Hotellerie
1
Intra and inter-variable perspective
1
Intrinsic dimensions of value
1
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Gallarza, Martina G.
Bauer, Hans H.
10
Hammerschmidt, Maik
9
Günter, Bernd
8
Helm, Sabrina
8
Gil Saura, Irene
6
Matzler, Kurt
6
Geruso, Michael
5
Prinz, Daniel
5
Sesé, F. Javier
5
Del Chiappa, Giacomo
4
Fader, Peter
4
Kumar, V.
4
Layton, Timothy J.
4
Le Nguyen Hau
4
McColl-Kennedy, Janet R.
4
Al Haj Eid, Mohammad Badi’
3
Arteaga, Francisco
3
Croux, Christophe
3
Dandis, Ala' Omar
3
Edvardsson, Bo
3
Ekinci, Yeliz
3
Georgiev, Marin
3
Glady, Nicolas
3
Gligor, David M.
3
Guo, Lin
3
Hallikas, Jukka
3
Heidemann, Julia
3
Huber, Frank
3
Itani, Omar S.
3
Kleinaltenkamp, Michael
3
Krafft, Manfred
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Pynnönen, Mikko
3
Schmitt, Philipp
3
Schroeder, Nina
3
Skiera, Bernd
3
Stahl, Heinz K.
3
Tang, Chuanyi
3
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International journal of hospitality management
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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1
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
2
Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
3
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
4
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
5
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
6
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
7
The value of value : further excursions on the meaning and role of customer value
Gallarza, Martina G.
;
Gil Saura, Irene
;
Holbrook, Morris B.
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
4
,
pp. 179-191
Persistent link: https://www.econbiz.de/10009296477
Saved in:
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