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~person:"Gazzoli, Gabriel"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Arbeitszufriedenheit
3
Customer service
3
Dienstleistungsqualität
3
Job satisfaction
3
Service quality
3
Customer-focused voice
2
Arbeitskräfte
1
Arbeitsverhalten
1
Betriebsklima
1
Consumer behaviour
1
Coworker relationship quality
1
Customer's perception of interaction quality
1
Customers
1
Employee commitment
1
Employee retention
1
Employee-customer orientation
1
Employees
1
Frontline employee customer orientation
1
Gastronomie
1
Gesundheitswesen
1
Health care system
1
Healthcare
1
Hospital
1
Identity theory
1
Konsumentenverhalten
1
Krankenhaus
1
Mitarbeiterbindung
1
Patient compliments
1
Perception
1
Personality psychology
1
Perspective taking self-efficacy
1
Persönlichkeitspsychologie
1
Pro-customer rule breaking
1
Restaurant industry
1
Role performance
1
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Gazzoli, Gabriel
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
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Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
3
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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
3
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
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