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~person:"Gerstner, Eitan"
~subject:"Quality management"
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Quality management
Beschwerdemanagement
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Complaint management
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Dienstleistungsqualität
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Service quality
4
Beziehungsmarketing
2
Relationship marketing
2
Cash refund
1
Consumer behaviour
1
Customer satisfaction
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Customer service
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Damage control
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Dienstleistung
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Dienstleistungssektor
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Einzelhandel
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Garantie
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Gutscheinsystem
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Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Moral Hazard
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Qualitätsmanagement
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Retail trade
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Sacramento (Calif.)
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Service failure
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Service failure and recovery
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Service reliability
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Service replacement
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Service shutdown
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Services
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Theorie
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Theory
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Voucher programme
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advanced selling
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customer bill of rights
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service failure
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Gerstner, Eitan
Fröhling, Oliver
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Schmitt, R.
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Ackermann, Anja-Susan
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Banwet, D. K.
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Effey, T.
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Friedewald, Axel
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Funck, Dirk
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Gelbrich, Katja
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Gärtner, Dennis
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Hakala, Henri
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Hill, Michael
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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ECONIS (ZBW)
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Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
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