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~person:"Gil Saura, Irene"
~person:"McColl-Kennedy, Janet R."
~subject:"Customer satisfaction"
~subject:"Service quality"
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Customer satisfaction
Service quality
Customer value
14
Kundenwert
14
Beziehungsmarketing
11
Relationship marketing
11
Betriebliche Wertschöpfung
8
Value creation
8
Kundenzufriedenheit
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
5
Customer integration
3
Kundenintegration
3
Satisfaction
3
Value co-creation
3
Brand image
2
Brand management
2
CHAID
2
Einzelhandel
2
Health care
2
Markenführung
2
Markenimage
2
Perceived value
2
Retail trade
2
Spain
2
Spanien
2
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2
Tourismuswirtschaft
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Value dimensions
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B-to-B-Marketing
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Bibliometrics
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Bibliometrie
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Gil Saura, Irene
McColl-Kennedy, Janet R.
Gallarza, Martina G.
7
Geruso, Michael
5
Prinz, Daniel
5
Sesé, F. Javier
5
Del Chiappa, Giacomo
4
Layton, Timothy J.
4
Le Nguyen Hau
4
Al Haj Eid, Mohammad Badi’
3
Arteaga, Francisco
3
Dandis, Ala' Omar
3
Gligor, David M.
3
Guo, Lin
3
Itani, Omar S.
3
Matzler, Kurt
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Tang, Chuanyi
3
Vera, Jorge
3
Verhoef, Peter C.
3
Aflaki, Sam
2
Ahn, Jiseon
2
Arteaga-Moreno, Francisco
2
Bauer, Hans H.
2
Cambra-Fierro, Jesús
2
Chang, Hong-Sheng
2
Chen, Shu-Ching
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Cobelli, Nicola
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Guth, Clemens
2
Hallikas, Jukka
2
Hammerschmidt, Maik
2
Hao, Fei
2
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Journal of service management
2
Business horizons
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of consumer behaviour : an international research review
1
Journal of service research : JSR
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
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1
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
2
Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
3
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
4
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
7
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
8
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
9
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
10
The value of value : further excursions on the meaning and role of customer value
Gallarza, Martina G.
;
Gil Saura, Irene
;
Holbrook, Morris B.
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
4
,
pp. 179-191
Persistent link: https://www.econbiz.de/10009296477
Saved in:
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