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~person:"Gil Saura, Irene"
~person:"Stauss, Bernd"
~subject:"Dienstleistung"
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Dienstleistung
Customer satisfaction
40
Kundenzufriedenheit
40
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Gil Saura, Irene
Stauss, Bernd
Gouthier, Matthias
3
Gustafsson, Anders
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McColl-Kennedy, Janet R.
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Service business : an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
2
Discovering the "customer annoyance iceberg" through evidence controlling
Stauss, Bernd
;
Seidel, Wolfgang
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
Saved in:
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
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