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~person:"Gil Saura, Irene"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"Kundenwert"
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Consumer behaviour
Customer satisfaction
Service quality
Customer value
9
Kundenwert
9
Beziehungsmarketing
7
Relationship marketing
7
Kundenzufriedenheit
5
Betriebliche Wertschöpfung
3
Konsumentenverhalten
3
Value creation
3
Brand image
2
Brand management
2
CHAID
2
Dienstleistungsqualität
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Einzelhandel
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Markenführung
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Perceived value
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Retail trade
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Satisfaction
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Spain
2
Spanien
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Tourism industry
2
Tourismuswirtschaft
2
Value dimensions
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Bibliometrics
1
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Brand equity
1
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Cognitive and affective satisfaction
1
Construct validity
1
Corporate reputation
1
Customer integration
1
Emotion
1
Ethiopia
1
Extrinsic vs. intrinsic values
1
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Gil Saura, Irene
Ko, Eunju
10
Kumar, V.
9
Gallarza, Martina G.
8
Kim, Kyung Hoon
7
Geruso, Michael
5
Prinz, Daniel
5
Sesé, F. Javier
5
Del Chiappa, Giacomo
4
Kim, Sang Jin
4
Kleinaltenkamp, Michael
4
Layton, Timothy J.
4
Le Nguyen Hau
4
McColl-Kennedy, Janet R.
4
Peppers, Don
4
Reinartz, Werner J.
4
Rogers, Martha
4
Ahn, Jiseon
3
Al Haj Eid, Mohammad Badi’
3
Arteaga, Francisco
3
Cambra-Fierro, Jesús
3
Cossío-Silva, Francisco-José
3
Dandis, Ala' Omar
3
Dedeoğlu, Bekir Bora
3
Gligor, David M.
3
Guo, Lin
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Itani, Omar S.
3
Liu, Honglei
3
Loane, Susan Stewart
3
Matzler, Kurt
3
Melero-Polo, Iguácel
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Prohl-Schwenke, Katharina
3
Rajagopal
3
Revilla Camacho, Maria Angeles
3
Rintamäki, Timo
3
Saarijärvi, Hannu
3
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International journal of hospitality management
1
Journal of consumer behaviour : an international research review
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
The journal of brand management : an international journal
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
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1
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
2
Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
3
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
4
Customer segmentation based on store equity : what explains customer store preference?
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Ruiz …
- In:
The journal of brand management : an international journal
24
(
2017
)
6
,
pp. 546-561
Persistent link: https://www.econbiz.de/10011771417
Saved in:
5
Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
Saved in:
6
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
7
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
8
The value of value : further excursions on the meaning and role of customer value
Gallarza, Martina G.
;
Gil Saura, Irene
;
Holbrook, Morris B.
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
4
,
pp. 179-191
Persistent link: https://www.econbiz.de/10009296477
Saved in:
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