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~person:"Golden, Joseph M."
~person:"Huang, Kuan-Ju"
~type_genre:"Arbeitspapier"
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Customer retention
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Customer satisfaction
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Kundenbindung
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Kundenzufriedenheit
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Golden, Joseph M.
Huang, Kuan-Ju
Bauer, Hans H.
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Fischer, Thomas M.
2
Hilbert, Andreas
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The role of logistics service quality in achieving customer satisfaction and loyalty in the end-consumer market using the example of the German motorcycle industry
Huang, Kuan-Ju
;
Rüdiger, Hans Michael
;
Jung, Hans H.
-
2021
Persistent link: https://www.econbiz.de/10012662999
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Steering in online markets : the role of platform incentives and credibility
Barach, Moshe A.
;
Golden, Joseph M.
;
Horton, John J.
-
2019
Persistent link: https://www.econbiz.de/10012036253
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