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~person:"Gong, Jin-Hong"
~subject:"China"
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China
Beschwerdemanagement
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Gong, Jin-Hong
Li, Shantong
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Wang, Huijiong
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He, Jianwu
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Li, Shan
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Bhattasali, Deepak
3
Martin, Will
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Zhai, Fan
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Chen, Jun-cai
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Li, Shan-ling
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Li, Shan-min
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Liu, Yunzhong
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Qu, Tao
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Vennemo, Haakon
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Wu, Sanmang
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Zurbruegg, Ralf
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Aunan, Kristin
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Cooper, William W.
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Gao, Shan
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Guan, Xin-Hua
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Li, Li
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Liu, Feng
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International journal of contemporary hospitality management
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ECONIS (ZBW)
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Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
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