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~person:"Gorjup, María Tatiana"
~person:"Noronha, Ernesto"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Call centre"
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Call centre
11
Callcenter
11
India
8
Indien
8
Arbeitsbedingungen
4
Working conditions
4
Auslandsverlagerung
2
Offshoring
2
offshoring
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Argentina
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BPO
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Business process management
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Call centres
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Human Resource Management
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Indian call centres
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Job design
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Leadership
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Lohn
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Personalführung
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Aufsatz in Zeitschrift
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11
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Gorjup, María Tatiana
Noronha, Ernesto
Connell, Julia
11
Doellgast, Virginia
11
Burgess, John
9
Jouini, Oualid
9
D'Cruz, Premilla
8
Koole, Ger M.
8
L'Ecuyer, Pierre
8
Akşin, Zeynep
7
Hannif, Zeenobiyah
7
Taylor, Phil
7
Aparicio-Valverde, Mireia
6
Ibrahim, Rouba
6
Russell, Bob
6
Abdullateef, Aliyu Olayemi
5
Barnes, Alison
5
Chambel, Maria José
5
Dallery, Yves
5
Emadi, Seyed Morteza
5
Holtgrewe, Ursula
5
Legros, Benjamin
5
Scholarios, Dora
5
Whitt, Ward
5
Batt, Rosemary L.
4
Broek, Diane van den
4
Gurvich, Itai
4
Ryan, Gerard
4
Shen, Haipeng
4
Van Jaarsveld, Danielle
4
Örmeci, E. Lerzan
4
Akşin, O. Zeynep
3
Backhouse, Chris J.
3
Bassamboo, Achal
3
Bloemer, Johanna M.
3
Castanheira, Filipa
3
Chan, Wyean
3
Das, Diya
3
Gans, Noah
3
Grip, Andries de
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Economic and industrial democracy : EID ; an international journal
2
New technology, work and employment
2
The international journal of human resource management
2
Employee relations
1
Global business review
1
Industrial relations journal
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
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ECONIS (ZBW)
11
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1
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
2
The experience of work in India's domestic
call
centre
industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
3
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
4
Cornered by conning : agents' experiences of closure of a
call
centre
in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
5
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
6
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
7
Engaging the professional : organising
call
centre
agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
8
In search of job quality in call centers
Gorjup, María Tatiana
;
Valverde, Mireira
;
Ryan, Gerard
- In:
Personnel review : a professional journal reporting new …
38
(
2009
)
3
,
pp. 253-269
Persistent link: https://www.econbiz.de/10009525142
Saved in:
9
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
10
An examination of the quality of jobs in the call center industry
Aparicio-Valverde, Mireia
;
Ryan, Gerard
;
Gorjup, María …
- In:
International advances in economic research : IAER ; an …
13
(
2007
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003787744
Saved in:
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