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~person:"Gouthier, Matthias"
~subject:"Emotion"
~subject:"United States"
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Search: subject_exact:"Kundendienst"
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Emotion
United States
Customer service
7
Kundenservice
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsmarketing
4
Services marketing
4
Design Thinking
3
Dienstleistung
3
Dienstleistungsqualität
3
Kundenorientierung
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Produktgestaltung
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Service quality
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Service-Design
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Technische Dienstleistung
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Verbraucherforschung
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Verbraucherzufriedenheit
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Beziehungsmarketing
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Consumer behaviour
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Customer delight
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Konsumentenverhalten
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Relationship marketing
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Anger
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Bundling strategy
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Corporate culture
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Deservingness
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Dienstleistungsmanagement
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Disconfirmation of expectations
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Internal communication
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Interne Kommunikation
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Jealousy
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Jox
1
Kundenbindung
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Kundenmanagement
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Leistungsbündel
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Gouthier, Matthias
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Groth, Markus
4
Halperin, Basil
4
Ho, Benjamin
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
Miao, Li
4
Muir, Ian
4
Walsh, Gianfranco
4
Baker, Thomas L.
3
Barnes, Donald C.
3
Collier, Joel E.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Wang, Mo
3
Zanger, Cornelia
3
Zhang, Han
3
Arnold, Todd J.
2
Ashforth, Blake E.
2
Baker, Melissa A.
2
Batt, Rosemary
2
Bell, Chip R.
2
Black, William C.
2
Borenstein, Severin
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Diefendorff, James M.
2
Ellinger, Alexander E.
2
Gabriel, Allison S.
2
Gong, Taeshik
2
Grossberg, Kenneth Alan
2
Han, Elizabeth
2
Han, Su-Jin
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Journal of service theory and practice : JSTP
2
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ECONIS (ZBW)
2
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Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
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