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~person:"Gowen, Charles, III."
~subject:"Qualitätsmanagement"
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Search: subject:"Service quality"
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Qualitätsmanagement
Dienstleistungsqualität
9
Hospital
9
Krankenhaus
9
Service quality
9
Quality management
5
Corporate culture
4
Gesundheitsversorgung
4
Health care
4
Patienten
4
Patients
4
USA
4
United States
4
Unternehmenskultur
4
healthcare
4
Customer satisfaction
3
Kundenzufriedenheit
3
patient safety
3
Facebook ratings
2
Knowledge management
2
Lean Management
2
Lean Production
2
Lean management
2
Lean production
2
Six Sigma
2
Social Web
2
Social web
2
Wissensmanagement
2
organizational culture
2
promoter scores
2
readmission rates
2
Arbeitsmobilität
1
Arbeitsschutz
1
Betriebswirtschaftliches Ziel
1
Business process management
1
CQI
1
Competing values framework
1
Corporate objective
1
Gesundheitswesen
1
Health care system
1
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Article
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English
5
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Gowen, Charles, III.
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Schreier, Gerhard
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Published in...
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Quality management journal : QMJ
2
Health care management review : HCM review
1
International journal of production economics
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
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ECONIS (ZBW)
5
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1
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
Process quality and patient safety outcomes in hospitals
McFadden, Kathleen L.
;
Stock, Gregory
;
Gowen, Charles, III.
- In:
Research in the decision sciences for global business : …
,
(pp. 189-200)
.
2015
Persistent link: https://www.econbiz.de/10011896844
Saved in:
3
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
4
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
5
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
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