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~person:"Grönroos, Christian"
~subject:"Management"
~subject:"Qualitätsmanagement"
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Management
Qualitätsmanagement
Dienstleistung
15
Services
11
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6
Marketing
6
Services marketing
6
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Grönroos, Christian
Bruhn, Manfred
34
Haller, Sabine
20
Corsten, Hans
13
Hadwich, Karsten
10
Salfeld, Rainer
7
Stauss, Bernd
7
Clark, Graham
6
Fitzsimmons, James A.
6
Gössinger, Ralf
6
Johnston, Robert
6
Pepels, Werner
6
Behar, Benjamin I.
5
Fitzsimmons, Mona J.
5
Belz, Christian
4
Bieger, Thomas
4
Biermann, Thomas
4
Burr, Wolfgang
4
Durchholz, Christian
4
Fließ, Sabine
4
Guth, Clemens
4
Herrmann, Thomas
4
Hillebrecht, Steffen W.
4
Meffert, Heribert
4
Roth, Stefan
4
Stephan, Michael
4
Benkenstein, Martin
3
Birkelbach, Ralf
3
Bouncken, Ricarda B.
3
Bryson, John R.
3
Cassack, Ingo
3
Cernavin, Oleg
3
Fauser, Simon Georg
3
Georgi, Dominik
3
Helsdingen, Piet van
3
Holtbrügge, Dirk
3
Holzmüller, Hartmut H.
3
Jung, Nicole
3
Kasper, Hans
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Lehmann, Axel Peter
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Journal of business research : JBR
1
Organization and management series
1
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ECONIS (ZBW)
4
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1
Language use in services : recent advances and directions for future research
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Grönroos, …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 114-118
Persistent link: https://www.econbiz.de/10011645519
Saved in:
2
Service management and marketing : managing the service profit logic
Grönroos, Christian
-
2015
-
Fourth edition
Persistent link: https://www.econbiz.de/10013546911
Saved in:
3
Service management and marketing : a customer relationship management approach
Grönroos, Christian
-
2000
-
2. ed
Persistent link: https://www.econbiz.de/10001468264
Saved in:
4
Service management and marketing : managing the moments of truth in service competition
Grönroos, Christian
-
1990
Persistent link: https://www.econbiz.de/10013501961
Saved in:
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