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~person:"Grace, Debra"
~subject:"Customer satisfaction"
~subject:"Employment relations"
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Customer satisfaction
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Grace, Debra
Weil, David
3
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Journal of retailing
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ECONIS (ZBW)
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Examining the role of franchisee normative expectations in relationship evaluation
Grace, Debra
;
Weaven, Scott
;
Frazer, Lorelle
;
Giddings, Jeff
- In:
Journal of retailing
89
(
2013
)
2
,
pp. 219-230
Persistent link: https://www.econbiz.de/10009757380
Saved in:
2
An empirical analysis of franchisee value-in-use, investment risk and relational satisfaction
Grace, Debra
;
Weaven, Scott
- In:
Journal of retailing
87
(
2011
)
3
,
pp. 366-380
Persistent link: https://www.econbiz.de/10009380006
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