//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Grandey, Alicia"
~subject:"Customer satisfaction"
~subject:"Organizational psychology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Einfühlungsvermögen"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Organizational psychology
Emotion
13
Arbeitspsychologie
4
Arbeitsverhalten
4
Dienstleistungsqualität
4
Service quality
4
Work behaviour
4
emotional labor
3
Arbeitsleistung
2
Consumer behaviour
2
Dienstleistungssektor
2
Job performance
2
Konsumentenverhalten
2
Personality psychology
2
Persönlichkeitspsychologie
2
Service industry
2
Social relations
2
Soziale Beziehungen
2
USA
2
United States
2
emotion regulation
2
Arbeitsbedingungen
1
Arbeitsplatz
1
Arbeitsuche
1
Arbeitszufriedenheit
1
Authenticity
1
Betriebsklima
1
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Big Five personality traits
1
Black people
1
College students
1
Credibility
1
Cultural identity
1
Customer service
1
Dienstleistung
1
Dienstleistungsberufe
1
Diversity
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
1
Book section
1
Language
All
English
5
Author
All
Grandey, Alicia
Ashkanasy, Neal M.
10
Han, Heesup
9
Härtel, Charmine E. J.
7
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Diefendorff, James M.
5
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Miao, Li
5
Surachartkumtonkun, Jiraporn
5
Vinh Van Thai
5
Arnold, Rolf
4
Bagozzi, Richard P.
4
Chebat, Jean-Charles
4
Frese, Michael
4
Guchait, Priyanko
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Madera, Juan M.
4
Mattila, Anna S.
4
Rupp, Deborah E.
4
Svensson, Göran
4
Zerbe, Wilfred J.
4
Ali, Faizan
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Amin, Muslim
3
Bakker, Arnold B.
3
Baloglu, Seyhmus
3
Barsade, Sigal G.
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
more ...
less ...
Published in...
All
Personnel psychology : a journal of applied research
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.
;
Diefendorff, James M.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
76
(
2023
)
2
,
pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
Saved in:
2
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
3
Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia
;
Rupp, Deborah E.
;
Brice, William N.
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
Saved in:
4
Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia
;
Diefendorff, James M.
;
Rupp, Deborah E.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 3-27)
.
2013
Persistent link: https://www.econbiz.de/10009661159
Saved in:
5
Show me the money! : do financial rewards for performance enhance or undermine the satisfaction from emotional labor?
Grandey, Alicia
;
Chi, Nai-wen
;
Diamond, Jennifer A.
- In:
Personnel psychology : a journal of applied research
66
(
2013
)
3
,
pp. 569-612
Persistent link: https://www.econbiz.de/10009788156
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->