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~person:"Gravelle, Hugh"
~person:"Zhang, Min"
~type_genre:"Conference paper"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Hospital costs
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Gravelle, Hugh
Zhang, Min
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Araujo P., Maria Daniela
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International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
2
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
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