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~person:"Gremler, Dwayne D."
~source:"usbk"
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Customer services.
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Gremler, Dwayne D.
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
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Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
;
Bitner, Mary Jo
;
Gremler, Dwayne D.
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2013
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6. ed.
Persistent link: https://www.econbiz.de/10009599843
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