Tanudjojo, Satrijo; Braganza, Ashley - In: Journal of Information & Knowledge Management (JIKM) 05 (2006) 03, pp. 183-192
This paper explores the use of intranet-technology to support knowledge intensive decision-making in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilising, and exchanging knowledge through a system which is based on...