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~person:"Grewal, Dhruv"
~person:"Krafft, Manfred"
~person:"Van den Poel, Dirk"
~subject:"Management-Informationssystem"
~type_genre:"Arbeitspapier"
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Search: subject:"Beziehungsmarketing"
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Management-Informationssystem
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Grewal, Dhruv
Krafft, Manfred
Van den Poel, Dirk
Coussement, Kristof
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Homann, Leschek
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
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2008
Persistent link: https://www.econbiz.de/10003787798
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
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contributor
); …
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2008
Persistent link: https://www.econbiz.de/10003649170
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