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~person:"Gustafsson, Anders"
~subject:"Dienstleistungsmanagement"
~type_genre:"Article in journal"
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Dienstleistungsmanagement
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Gustafsson, Anders
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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