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~person:"Han, Heesup"
~person:"Töpfer, Armin"
~type_genre:"Bibliography included"
~type_genre:"Lehrbuch"
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Betriebswirtschaftslehre
1
Beziehungsmarketing
1
Business economics
1
Customer satisfaction
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Deutschland
1
Germany
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Kundenorientierung
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Kundenzufriedenheit
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Marketing management
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Marketingmanagement
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Measurement
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Han, Heesup
Töpfer, Armin
Bruhn, Manfred
15
Armstrong, Gary
8
Kotler, Philip
7
Foscht, Thomas
6
Swoboda, Bernhard
6
Buttle, Francis A.
5
Hollensen, Svend
5
Kumar, V.
5
Winkelmann, Peter
5
Opresnik, Marc Oliver
4
Reinartz, Werner J.
4
Stauss, Bernd
4
Ahearne, Michael
3
Belz, Christian
3
Bitner, Mary Jo
3
Castleberry, Stephen Bryon
3
Chaffey, Dave
3
Futrell, Charles M.
3
Glaser, Christian
3
Gremler, Dwayne D.
3
Kreutzer, Ralf T.
3
Lucas, Robert W.
3
Maklan, Stan
3
Manning, Gerald L.
3
Reece, Barry L.
3
Seidel, Wolfgang
3
Tanner, John F.
3
Zeithaml, Valarie A.
3
Adolph, Thomas
2
Anderson, Rolph E.
2
Babin, Barry J.
2
Baran, Roger J.
2
Bastian, Harald
2
Becker, Markus
2
Bieger, Thomas
2
Brennan, Ross
2
Canning, Louise
2
Dreyer, Axel
2
Everling, Oliver
2
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ECONIS (ZBW)
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Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
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