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~person:"Hao, Fei"
~subject:"Dienstleistungsqualität"
~subject:"Social web"
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Dienstleistungsqualität
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Contactless service
2
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Kundenwert
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Hao, Fei
Gallarza, Martina G.
5
Geruso, Michael
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Prinz, Daniel
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Ko, Eunju
4
Layton, Timothy J.
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Del Chiappa, Giacomo
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Guo, Lin
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Le Nguyen Hau
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Caputa, Wiesława
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International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
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2
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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