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~person:"Hartono, Markus"
~subject:"Customer satisfaction"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Arbeitszufriedenheit
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Hartono, Markus
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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