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~person:"Hautamäki, Pia"
~person:"Kumar, Satinder"
~subject:"E-commerce"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Electronic Commerce
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Beziehungsmarketing
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Relationship marketing
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2
Beschwerdemanagement
2
Business-to-business marketing
2
Complaint management
2
Customer satisfaction
2
Customer service
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Dienstleistungsqualität
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Digitalisierung
2
Digitization
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Kundenservice
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Kundenzufriedenheit
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Lieferantenmanagement
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Mobile communications
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Mobilkommunikation
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Online retailing
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Online-Handel
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Selling
2
Service quality
2
Supplier relationship management
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Verkauf
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customer satisfaction
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Betriebliche Wertschöpfung
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Business network
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Business-to-business
1
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Digitale Plattform
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Distributive justice
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Emerging B2B platforms
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Aufsatz in Zeitschrift
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Hautamäki, Pia
Kumar, Satinder
Chen, Lin
2
Julkunen, Saara
2
Koponen, Jonna
2
Kumari, Parveen
2
Pullins, Ellen
2
Telang, Rahul
2
Agnihotri, Raj
1
Ahammad, Mohammad F.
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Al-nassar, Bilal Ali Yaseen
1
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1
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1
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1
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Arsalan Najmi
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1
Bar-Gill, Sagit
1
Basu, Preetam
1
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1
Bolton, Ruth
1
Bolton, Ruth N.
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1
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Calantone, Roger J.
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Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of electronic customer relationship management : IJECRM
1
Journal for global business advancement : JGBA
1
Journal of personal selling & sales management
1
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ECONIS (ZBW)
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1
B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna
;
Hautamäki, Pia
;
Julkunen, Saara
; …
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
Saved in:
2
Digital transformation of business-to-business sales : what needs to be unlearned?
Mattila, Malla
;
Yrjölä, Mika
;
Hautamäki, Pia
- In:
Journal of personal selling & sales management
41
(
2021
)
2
,
pp. 113-129
Persistent link: https://www.econbiz.de/10012584522
Saved in:
3
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
4
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
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