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~person:"Helmig, Bernd"
~person:"Walsh, Gianfranco"
~subject:"Kundenservice"
~subject:"Market research"
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Search: subject:"Beziehungsmarketing"
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Kundenservice
Market research
Beziehungsmarketing
45
Relationship marketing
45
Deutschland
16
Germany
16
Consumer behaviour
14
Konsumentenverhalten
14
Hospital
11
Krankenhaus
11
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
USA
7
United States
7
Customer service
6
Corporate reputation
5
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5
Nonprofit marketing
5
Nonprofit-Marketing
5
Dienstleistung
4
Dienstleistungsmarketing
4
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4
Marktforschung
4
Qualitätsmanagement
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4
Services marketing
4
Beschwerdemanagement
3
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3
Customer integration
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Estimation
3
Marketing management
3
Marketingmanagement
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3
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English
6
German
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Helmig, Bernd
Walsh, Gianfranco
Stauss, Bernd
13
Bruhn, Manfred
10
Hinterhuber, Hans H.
9
Günter, Bernd
8
Herrmann, Andreas
8
Barnes, Donald C.
7
Bauer, Hans H.
7
Gustafsson, Anders
7
Helm, Sabrina
7
Helmke, Stefan
7
Kumar, V.
7
Matzler, Kurt
7
Meyer, Anton
7
Beatty, Sharon E.
6
Schuckel, Marcus
6
Van Vaerenbergh, Yves
6
Albers, Sönke
5
Collier, Joel E.
5
Homburg, Christian
5
Huber, Frank
5
Lucas, Robert W.
5
Seidel, Wolfgang
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Edvardsson, Bo
4
Georgiev, Marin
4
Krafft, Manfred
4
Larivière, Bart
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Müller, Stefan
4
Piccoli, Gabriele
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Angerer, Thomas
3
Bell, Chip R.
3
Brown, Tom
3
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Journal of service research
2
Freiburger betriebswirtschaftliche Diskussionsbeiträge
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of retail & distribution management
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
Wertorientiertes Management im Gesundheitswesen : [basiert auf Redebeiträgen der Autoren zum Symposium "Der Wert von Informationen im Gesundheitswesen - Wert und Wertschöpfung im Krankenhaus", das im Juni 2003 unter der Federführung des Lehrstuhls für Allgemeine Betriebswirtschaftslehre, Public & Nonprofit Management an der Universität Mannheim durchgeführt wurde]
1
Working papers / Faculté des Sciences Economiques et Sociales, Université de Fribourg
1
Yearbook of marketing and consumer research
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ECONIS (ZBW)
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
4
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
5
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
6
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
7
Von der Marktforschung zur Kundenintegration im Krankenhausmanagement
Helmig, Bernd
-
2004
Persistent link: https://www.econbiz.de/10002062240
Saved in:
8
Von der Marktforschung zur Kundenintegration im Krankenhausmanagement
Helmig, Bernd
- In:
Wertorientiertes Management im Gesundheitswesen : …
,
(pp. 17-31)
.
2004
Persistent link: https://www.econbiz.de/10002188542
Saved in:
9
Customer-Specific marketing on the internet on the basis of customer profiles
Buxel, Holger
;
Walsh, Gianfranco
- In:
Yearbook of marketing and consumer research
1
(
2003
),
pp. 68-88
Persistent link: https://www.econbiz.de/10001947655
Saved in:
10
Markentreue, Wiederkauf- und Wechselverhalten
Tscheulin, Dieter K.
;
Helmig, Bernd
-
1999
Persistent link: https://www.econbiz.de/10001404937
Saved in:
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