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~person:"Homburg, Christian"
~person:"Rodríguez del Bosque, Ignacio A."
~person:"Verhoef, Peter C."
~subject:"Satisfaction"
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Satisfaction
Customer retention
8
Kundenbindung
8
Consumer behaviour
7
Customer satisfaction
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Konsumentenverhalten
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Relationship marketing
6
Corporate Social Responsibility
4
Corporate social responsibility
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Identification
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customer loyalty
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CSR
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Customer experience management
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Homburg, Christian
Rodríguez del Bosque, Ignacio A.
Verhoef, Peter C.
Aksoy, Lerzan
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2
Keiningham, Timothy
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Pérez, Andrea
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Journal of business ethics : JOBE
1
The journal of services marketing
1
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ECONIS (ZBW)
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Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
2
An integrative framework to understand how CSR affects customer loyalty through identification, emotions and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of business ethics : JOBE
129
(
2015
)
3
,
pp. 571-584
Persistent link: https://www.econbiz.de/10011295309
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