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~person:"Homburg, Christian"
~source:"econis"
~type_genre:"Working Paper"
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Customer satisfaction
10
Kundenzufriedenheit
10
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1995-2006
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Homburg, Christian
Janssen, Maarten C. W.
38
Bauer, Hans H.
36
Rock, Bram de
34
Cherchye, Laurens
32
Moraga-González, José Luis
27
Franses, Philip Hans
24
Sutter, Matthias
24
Stavins, Joanna
22
Agarwal, Sumit
21
Vermeulen, Frederic
21
Blundell, Richard W.
20
Chandon, Pierre
20
Georgarakos, Dimitris
19
Li, Wenli
19
Spiller, Achim
19
Ziegelmeyer, Michael
19
Karlan, Dean
18
Kerschbamer, Rudolf
18
Koeniger, Winfried
18
Dräger, Lena
17
Inderst, Roman
17
Mullainathan, Sendhil
17
Netessine, Serguei
17
Schuh, Scott
17
Seiler, Stephan
17
Shy, Oz
17
Vandenbussche, Hylke
17
Wertenbroch, Klaus
17
Zhou, Jidong
17
Courty, Pascal
16
Du Caju, Philip
16
Falk, Armin
16
Helm, Roland
16
Jappelli, Tullio
16
Wildenbeest, Matthijs R.
16
Zinman, Jonathan
16
Armstrong, Mark
15
Carroll, Chris
15
Dellaert, Benedict G. C.
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
12
Reihe: Management-Know-how / M : praxisnah und aktuell
3
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ECONIS (ZBW)
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1
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
2
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
3
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
4
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
5
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
6
Behavioral Pricing-Forschung im Überblick : Erkenntnisstand und zukünftige Forschungsrichtungen
Homburg, Christian
;
Koschate, Nicole
-
2005
Persistent link: https://www.econbiz.de/10013430660
Saved in:
7
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
Saved in:
8
Kann Kundenzufriedenheit negative Reaktionen auf Preiserhöhungen abschwächen?
Homburg, Christian
;
Koschate, Nicole
-
2003
Persistent link: https://www.econbiz.de/10002450249
Saved in:
9
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
-
2009
Persistent link: https://www.econbiz.de/10003932795
Saved in:
10
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
-
2009
Persistent link: https://www.econbiz.de/10013430760
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