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~person:"Homburg, Christian"
~subject:"Beschwerdemanagement"
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Search: subject:"Relationship marketing"
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Beschwerdemanagement
Beziehungsmarketing
108
Relationship marketing
108
Theorie
41
Theory
41
Deutschland
35
Germany
35
Customer satisfaction
22
Kundenzufriedenheit
22
Marketing management
17
Marketingmanagement
17
Lieferantenmanagement
16
Supplier relationship management
16
Beziehungsmanagement
11
Consumer behaviour
11
Erfolgsfaktor
11
Estimation
11
Konsumentenverhalten
11
Kundenbindung
11
Schätzung
11
Success factor
11
Kundenmanagement
10
Salespeople
10
Verkaufspersonal
10
Management
9
Verbraucherzufriedenheit
8
Arbeitszufriedenheit
7
Job satisfaction
7
Marketing
7
Marketing-Mix
7
Branche
6
Complaint management
6
Economic sector
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Selling
6
Verkauf
6
Leadership
5
Market research
5
Marktforschung
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Measurement
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Messung
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Homburg, Christian
Stauss, Bernd
13
Mattila, Anna S.
12
Grégoire, Yany
9
Van Vaerenbergh, Yves
8
Roschk, Holger
7
Brock, Christian
6
Cai, Ruiying
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Fürst, Andreas
6
Gelbrich, Katja
6
Balaji, M. S.
5
Evanschitzky, Heiner
5
Günter, Bernd
5
Seidel, Wolfgang
5
Vázquez Casielles, Rodolfo
5
Baker, Melissa A.
4
Blut, Markus
4
Ding Hooi Ting
4
Jang, Soocheong
4
Joireman, Jeff
4
Larivière, Bart
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Ro, Heejung
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Santos, Cristiane Pizzutti dos
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Shin, Hyunju
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Tripp, Thomas M.
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Abbasi, Amir Zaib
3
Armstrong, Christine
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Basso, Kenny
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Beatty, Sharon E.
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Béal, Mathieu
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Chen, Jing
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Choi, Beom Joon
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Cusin, Julien
3
Flacandji, Michaël
3
Gäthke, Jana
3
Harun, Ahasan
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Hogreve, Jens
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
Journal of the Academy of Marketing Science
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Reihe: Management-Know-how / M : praxisnah und aktuell
1
Source
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ECONIS (ZBW)
6
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1
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
2
Gestaltung des Beschwerdemanagements : eine integrative Betrachtung
Homburg, Christian
;
Fürst, Andreas
- In:
Management von Kundenbeziehungen : Perspektiven - …
,
(pp. 297-324)
.
2010
Persistent link: https://www.econbiz.de/10003934321
Saved in:
3
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
4
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
5
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
6
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
Saved in:
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