//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hsu, Li-chun"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Network economics"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Switching behaviour"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Dienstleistungsqualität
Network economics
Beschwerdemanagement
2
Complaint management
2
Kundenzufriedenheit
2
Switching behaviour
2
Wechselverhalten
2
Beziehungsmarketing
1
Consumer behaviour
1
Customer service
1
Dienstleistungssektor
1
Ethiopia
1
Konsumentenverhalten
1
Kundenservice
1
Purchase behavior
1
Purchase intentions
1
Relationship marketing
1
Relationship quality
1
Service industry
1
Service quality
1
Service recovery satisfaction
1
Structural equation model
1
Strukturgleichungsmodell
1
Switching costs
1
USA
1
United States
1
Äthiopien
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Hsu, Li-chun
Klemperer, Paul
7
Blut, Markus
5
Farrell, Joseph
5
Evanschitzky, Heiner
4
Suleymanova, Irina
4
Wey, Christian
4
Bang, Nguyen
3
Czajkowski, Mikołaj
3
Fuentelsaz, Lucio
3
Maicas, Juan Pablo
3
Marimuthu, Malliga
3
Sobolewski, Maciej
3
Stan, Valentina
3
Vincent, Nicolas
3
Basaure, Arturo
2
Castro, Ignacio
2
Chebat, Jean-Charles
2
Chen, Jiawei
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Doganoglu, Toker
2
Edward, Manoj
2
Eilifsen, Aasmund
2
El-Manstrly, Dahlia
2
Garrido, Elisabet
2
He, Wei
2
Kleshchelski, Isaac
2
Knivsflå, Kjell Henry
2
Kolos, Krisztina
2
Lam, Wing Man Wynne
2
Li, Mingzhi
2
Luther, William J.
2
Ma, Dan
2
Mittal, Vikas
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Polo-Redondo, Yolanda
2
Samudro, Andreas
2
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
1
The service industries journal
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->