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~person:"Hu, Kejia"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
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Call centre
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Callcenter
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Customer satisfaction
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Dienstleistungsqualität
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Service quality
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Qualitätsmanagement
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call centers
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customer services
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empirical operations management
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first-contact resolution
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retrials
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service speed and quality
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Hu, Kejia
Abdullateef, Aliyu Olayemi
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Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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Understanding Customers Retrial in Call Centers : Preferences for Service Quality and Service Speed
Hu, Kejia
-
2020
Persistent link: https://www.econbiz.de/10012855142
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2
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
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