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~person:"Hwang, Jinsoo"
~subject:"Automotive industry"
~subject:"Customer retention"
~subject:"Service quality"
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Automotive industry
Customer retention
Service quality
Consumer behaviour
5
Konsumentenverhalten
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Brand management
4
Markenführung
4
Beziehungsmarketing
3
Brand
3
Brand image
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Brand loyalty
3
Markenartikel
3
Markenimage
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Markentreue
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Relationship marketing
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Brand attachment
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Customer satisfaction
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Dienstleistungsqualität
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Gastronomie
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Kundenzufriedenheit
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Restaurant industry
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Robot
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Roboter
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USA
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brand loyalty
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Arbeitskräfte
1
Brand experience
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Brand prestige
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Brand satisfaction
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Cruise
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Experience economy
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Kreuzfahrt
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Kundenbindung
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Luxury goods
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Luxusgüter
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Private country club
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Privatisierung
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Privatization
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Robot baristas
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Robot service employees
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Social value
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Hwang, Jinsoo
Hussain, Rahim
3
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3
Rashidin, Md. Salamun
3
Wang, Jian
3
Al Nasser, Amjad
2
Al-Hawary, Sulieman Ibraheem Shelash
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Confente, Ilenia
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Pedeliento, Giuseppe
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Wang, Cheng Lu
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Abu Bakar bin Abdul Hamid
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International journal of hospitality management
2
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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1
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
2
Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo
;
Choe, Ja Young
;
Kim, Heather Markham
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
Saved in:
3
The antecedents and consequence of consumer attitudes toward restaurant brands : a comparative study between casual and fine dining restaurants
Hwang, Jinsoo
;
Ok, Chihyung
- In:
International journal of hospitality management
32
(
2013
),
pp. 121-131
Persistent link: https://www.econbiz.de/10009717659
Saved in:
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