Akhtar, Naeem; Chen, Xianglan; Siddiqi, Umar Iqbal; … - In: Asia Pacific Journal of Marketing and Logistics 34 (2021) 2, pp. 229-248
Purpose: To address critical research gaps in the extant literature, the present study develops a model that links language constraints in hotel attributes—core and facilitating––with consumers' offendedness (CO) and examines the consequent behavioral intentions of an offended consumer....