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~person:"Izogo, Ernest Emeka"
~subject:"Customer value"
~subject:"Dienstleistungsqualität"
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Customer value
Dienstleistungsqualität
Beziehungsmarketing
12
Relationship marketing
12
Consumer behaviour
9
Customer satisfaction
9
Konsumentenverhalten
9
Kundenzufriedenheit
9
Service quality
8
Nigeria
7
Customer commitment
4
Dienstleistungssektor
4
Relationship quality
4
Service industry
4
Telecommunications
4
Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
4
Customer loyalty
3
Customer orientation
3
Expertise
3
Information sharing
3
Service reliability
3
Attitudinal loyalty
2
Bank
2
Internet marketing
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Personal banking
2
Privatkundengeschäft
2
Service assurance
2
Viral marketing
2
Virales Marketing
2
Affective commitment
1
Automobile services sector
1
Automotive industry
1
Commitment
1
Confidence
1
Continuance commitment
1
Credibility
1
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English
8
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Izogo, Ernest Emeka
Kumar, V.
31
Bruhn, Manfred
28
Han, Heesup
20
Prentice, Catherine
20
McColl-Kennedy, Janet R.
18
Gil Saura, Irene
17
Mattila, Anna S.
17
Klaus, Philipp
16
Gustafsson, Anders
14
Hollebeek, Linda D.
14
Madhani, Pankaj M.
14
Georgi, Dominik
13
Verhoef, Peter C.
13
Balaji, M. S.
12
Gong, Taeshik
12
Hammerschmidt, Maik
12
Heinonen, Kristina
12
Quach, Sara
12
Bauer, Hans H.
11
Eggert, Andreas
11
Patterson, Paul G.
11
Qu, Hailin
11
Hadwich, Karsten
10
Hyun, Sunghyup Sean
10
Lemon, Katherine N.
10
Wong, IpKin Anthony
10
Aksoy, Lerzan
9
Bolton, Ruth N.
9
Edvardsson, Bo
9
Fader, Peter
9
Günter, Bernd
9
Helm, Sabrina
9
Prybutok, Victor R.
9
Sreejesh, S.
9
Usman, Osly
9
Bilgihan, Anil
8
Chahal, Hardeep
8
Evanschitzky, Heiner
8
Gallarza, Martina G.
8
Hsu, Cathy H. C.
8
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Published in...
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International journal of quality & reliability management
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of emerging markets
1
Journal of retailing and consumer services
1
Management research review
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
8
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1
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
2
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
3
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
4
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
5
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
6
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
7
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
8
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
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