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~person:"Jacob, Céline"
~person:"Kim, Taegoo"
~subject:"Frankreich"
~subject:"Service recovery performance"
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Service recovery performance
Tourism employees
11
Tourismusberufe
11
Hotel industry
5
Hotellerie
5
South Korea
4
Stress
4
Südkorea
4
Tipping behaviour
4
Trinkgeld
4
Work stress
4
Beziehungsmarketing
3
Emotion
3
Gastronomie
3
Relationship marketing
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Restaurant industry
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Arbeitskräfte
2
Arbeitsleistung
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Arbeitsverhalten
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Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
2
Consumer behaviour
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Employee retention
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France
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Hotel employees
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Job performance
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Job satisfaction
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Konsumentenverhalten
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Mitarbeiterbindung
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Work behaviour
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Workforce
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Arbeitsbedingungen
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Arbeitsmobilität
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Arbeitspsychologie
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Bekleidung
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Jacob, Céline
Kim, Taegoo
Karatepe, Osman M.
4
Daskin, Mustafa
2
Gergaud, Olivier
2
Guéguen, Nicolas
2
Lee, Gyehee
2
Warzynski, Frederic
2
Avci, Turgay
1
Choi, Chang Hwan
1
Delfosse, Christine
1
Eluwole, Kayode K.
1
Eslamlou, Aram
1
Gatti, Mario
1
Grazia Mereu, Maria
1
Hur, Kyungsuk
1
I, Seung jae
1
Lee, Seung-kon
1
Mansour, Sari
1
Mériot, Sylvie-Anne
1
Smeets, Valerie
1
Smeets, Valérie
1
Surucu, Ozlem Altunoz
1
Tagliaferro, Claudio
1
Vatankhah, Sanaz
1
Xijing, Cui
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
2
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
3
She wore something in her hair : the effect of ornamentation on tipping
Jacob, Céline
;
Guéguen, Nicolas
;
Delfosse, Christine
- In:
Journal of hospitality marketing & management
21
(
2012
)
3/4
,
pp. 414-420
Persistent link: https://www.econbiz.de/10009563437
Saved in:
4
The effect of physical distance between patrons and servers on tipping
Jacob, Céline
;
Guéguen, Nicolas
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
1
,
pp. 25-31
Persistent link: https://www.econbiz.de/10009504066
Saved in:
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