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~person:"Jamin, Klaus W."
~person:"Milakovich, Michael E."
~type_genre:"Glossary included"
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Handbuch des Qualitätsmanagements für das Handwerk
Jamin, Klaus W.
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2015
Persistent link: https://www.econbiz.de/10014009799
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Improving service quality in the global economy : achieving high performance in public and private sectors
Milakovich, Michael E.
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2006
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2. ed
Persistent link: https://www.econbiz.de/10002705291
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