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~person:"Jang, Soocheong"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
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Customer satisfaction
Kundenintegration
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
27
Konsumentenverhalten
27
Brand management
23
Markenführung
23
Kundenzufriedenheit
20
Brand image
17
Markenimage
17
Dienstleistungsqualität
12
Service quality
12
Brand
10
Markenartikel
10
Social Web
10
Social web
10
Customer engagement
7
Gastronomie
7
Internet marketing
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Online-Marketing
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7
Customer integration
5
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5
United States
5
Beschwerdemanagement
4
Brand loyalty
4
Complaint management
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4
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4
Markentreue
4
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Viral marketing
4
Virales Marketing
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Airline
3
Fluggesellschaft
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Satisfaction
3
social media
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24
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English
24
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Jang, Soocheong
Loureiro, Sandra Maria Correia
Han, Heesup
34
Hollebeek, Linda D.
29
Prentice, Catherine
23
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
19
Bruhn, Manfred
18
Mittal, Vikas
16
Aksoy, Lerzan
15
Gil Saura, Irene
15
Kumar, V.
15
Piller, Frank T.
15
Rather, Raouf Ahmad
14
Verhoef, Peter C.
14
Hyun, Sunghyup Sean
13
Stauss, Bernd
13
Usman, Osly
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bang, Nguyen
12
Bilgihan, Anil
12
Brodie, Roderick J.
12
Evanschitzky, Heiner
12
Gustafsson, Anders
12
Kim, Wansoo
12
Klaus, Philipp
12
Quach, Sara
12
Rahman, Zillur
12
Reichwald, Ralf
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Blut, Markus
11
Conduit, Jodie
11
Khan, Imran
11
Töpfer, Armin
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Beatty, Sharon E.
10
Bolton, Ruth N.
10
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International journal of hospitality management
10
Journal of retailing and consumer services
3
Journal of promotion management : innovations in planning and applied research
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
The journal of product & brand management
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
24
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
5
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
6
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
How corporate social responsibility initiatives in social media affect awareness and customer engagement
Loureiro, Sandra Maria Correia
;
Lopes, João
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 419-438
Persistent link: https://www.econbiz.de/10012179034
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
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