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~person:"Jerger, Christina"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
~type_genre:"Thesis"
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Dienstleistungsqualität
Kundenzufriedenheit
Betriebliches Bildungsmanagement
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Consumer behaviour
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Customer service
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Dienstleistung
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Emotion
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Emotionales Verhalten
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Kundenbetreuung
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Kundenmanagement
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Kundenservice
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Jerger, Christina
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Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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