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~person:"Johansen, Winni"
~person:"Veil, Shari R."
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
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Emotional stakeholders as "crisis communicators" in social media : the case of the Telenor customer complaints crisis
Johansen, Britt Foget
;
Johansen, Winni
;
Weckesser, Nina M.
- In:
Corporate communications : an international journal
21
(
2016
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10011582904
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