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~person:"Johns, Raechel"
~subject:"Bangladesh"
~subject:"Service quality"
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Anthropomorphism
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Journal of service theory and practice
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The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer
;
Khan, Md Irfanuzzaman
;
Johns, Raechel
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
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