//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Johnston, Robert"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Dienstleistungsmanagement
7
Service management
7
Dienstleistung
4
Management
4
Business process management
2
Dienstleistungssektor
2
Production management
2
Produktionswirtschaft
2
Prozessmanagement
2
Service industry
2
Beziehungsmarketing
1
Dienstleistungsqualität
1
Kundenzufriedenheit
1
Relationship marketing
1
Service quality
1
USA
1
United States
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Johnston, Robert
Gouthier, Matthias H. J.
3
Altinay, Levent
2
Cheung, Fung Yi Millissa
2
Mattila, Anna S.
2
Roth, Stefan
2
Straus, Lennart
2
To, Wai Ming
2
Ukko, Juhani
2
Abuelsamen, Amjad
1
Aflaki, Sam
1
Akarsu, Tugra Nazlil
1
Alcántara-Alcover, Enrique
1
Allen, Alexis M.
1
Allon, Gad
1
Anaya, Gerardo Joel
1
Anderson, Sidney
1
Anh Thi Tu Le
1
Ariffin, Ahmad Azmi M.
1
Artacho-Ramírez, Miguel Ángel
1
Ashill, Nick
1
Ashraf, Hafiz Ahmad
1
Bacile, Todd J.
1
Bai, Billy
1
Baillod, Chloé
1
Baker, Susan
1
Balderjahn, Ingo
1
Barbosa, Belem
1
Bassamboo, Achal
1
Beise-Zee, Rian
1
Benkenstein, Martin
1
Bergh, Dennis G. von
1
Berry, Leonard L.
1
Bertels, Viktoria
1
Bin, Zhang
1
Bizjak, Boštjan
1
Bodderas, Mareike
1
Bommer, Michael-Maria
1
Bone, Sterling
1
Bonfanti, Angelo
1
Boon-Cheong Chew
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->