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~person:"Johnston, Robert"
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Managing service quality : MSQ ; an international journal
1
Operations management ; Vol. 1
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ECONIS (ZBW)
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The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
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