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~person:"Jung, Na Young"
~subject:"Online retailing"
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Online retailing
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Online-Handel
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Brand
1
Brand image
1
Brand management
1
Communication
1
Confidence
1
Consumer attitudes
1
Consumer-created community
1
Distribution channel
1
Ethiopia
1
Gerechtigkeit
1
Internet marketing
1
Justice
1
Kommunikation
1
Markenartikel
1
Markenführung
1
Markenimage
1
Marketer-created community
1
Mobile communications
1
Mobilkommunikation
1
Online brand community
1
Online-Marketing
1
Perceived benefit
1
Perceived justice
1
Revisit intention
1
Satisfaction
1
Service recovery
1
Social Web
1
Social web
1
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3
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Jung, Na Young
Kumar, Vikas
5
Park, Jungkun
5
Quach, Sara
5
Thaichon, Park
5
Weaven, Scott
5
Bang, Nguyen
4
Barari, Mojtaba
4
Bruhn, Manfred
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Gallino, Santiago
4
Gao, Fei
4
Hjort, Klas
4
Karjaluoto, Heikki
4
Moriuchi, Emi
4
Netessine, Serguei
4
Singh, Jasjit
4
Teng, Nina
4
Usman, Osly
4
Yadav, Rajan
4
Akturk, M. Serkan
3
Algesheimer, René
3
Anshu, Kumari
3
Chen, Lin
3
Civelek, Mustafa Emre
3
Filieri, Raffaele
3
Frasquet Deltoro, Marta
3
Ganguli, Shirshendu
3
Gaur, Loveleen
3
Gopalakrishna B. V.
3
Goutam, Doddahulugappa
3
Grewal, Dhruv
3
Gursimranjit Singh
3
Heinemann, Gerrit
3
Hellström, Daniel
3
Hudetz, Kai
3
Hübner, Alexander
3
Ieva, Marco
3
Jebarajakirthy, Charles
3
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Journal of retailing and consumer services
2
International journal of electronic marketing and retailing : IJEMR
1
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ECONIS (ZBW)
3
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1
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
2
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
3
Influence on consumer attitude toward online brand community on revisit intention and brand trust
Jung, Na Young
;
Kim, Soohyun
;
Kim, Soyoung
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 581-589
Persistent link: https://www.econbiz.de/10010388522
Saved in:
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