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~person:"Keuper, Frank"
~subject:"Messung"
~type_genre:"Book section"
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Qualitätsorientierte Steuerung von Shared-IT-Service-Organisationen
Röder, Stefan
;
Keuper, Frank
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 203-236)
.
2009
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