//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Khan, Mahmood A."
~person:"Mattila, Anna S."
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Café"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Gastronomie
30
Restaurant industry
30
Consumer behaviour
19
Konsumentenverhalten
19
Service quality
10
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Relationship marketing
6
USA
6
United States
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Franchising
5
Hotel industry
5
Hotellerie
5
Beschwerdemanagement
3
CSR
3
Complaint management
3
Ethnic group
3
Ethnische Gruppe
3
Experiment
3
Gastgewerbe
3
Hospitality industry
3
South Korea
3
Südkorea
3
Viral marketing
3
Virales Marketing
3
consumer behavior
3
Advertising
2
American
2
Amerikanisch
2
Brand management
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Khan, Mahmood A.
Mattila, Anna S.
Line, Nathaniel D.
11
Jang, Soocheong
10
Hanks, Lydia
7
Brewster, Zachary W.
6
Lynn, Michael
6
Kim, Woo Gon
5
Cheng, Ching-Chan
4
Han, Heesup
4
Huan, Tzung-cheng
4
Hyun, Sunghyup Sean
4
Jin, Naehyun Paul
4
Prayag, Girish
4
Prybutok, Victor R.
4
Ryu, Kisang
4
Susskind, Alex
4
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Cho, Meehee
3
Edvardsson, Bo
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Hwang, Johye
3
Kacmar, K. Michele
3
Kim, Eojina
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Namkung, Young
3
Orlowski, Marissa
3
Park, Soona
3
Qu, Hailin
3
Roest, Henk
3
Seiter, John S.
3
Seo, Soobin
3
Tang, Liang
3
Thompson, Gary M.
3
Weger, Harry <Jr.>
3
Yeh, Shih-Shuo
3
more ...
less ...
Published in...
All
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Cornell hospitality quarterly : CQ
1
International journal of business and globalisation : IJBG
1
International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
2
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
3
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
Saved in:
4
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
5
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
6
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
7
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
8
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
9
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
10
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->