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~person:"Kim, Hyunsu"
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Beschwerdemanagement
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Kim, Hyunsu
Mattila, Anna S.
24
Stauss, Bernd
20
Gelbrich, Katja
17
Grégoire, Yany
16
Roschk, Holger
15
Homburg, Christian
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Fürst, Andreas
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Jang, Soocheong
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Van Vaerenbergh, Yves
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Seidel, Wolfgang
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Guchait, Priyanko
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Ro, Heejung
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Edvardsson, Bo
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Svensson, Göran
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Tronvoll, Bård
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Brady, Michael K.
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Cai, Ruiying
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Chebat, Jean-Charles
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Grewal, Dhruv
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Gäthke, Jana
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Hogreve, Jens
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Matos, Celso Augusto de
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Patterson, Paul G.
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Tripp, Thomas M.
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Wan, Lisa C.
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Weber, Karin
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Zaugg, Alexandra Daniela
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International journal of hospitality management
2
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ECONIS (ZBW)
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The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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