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~person:"Kim, Wansoo"
~person:"Ok, Chihyung"
~person:"Xu, Jing"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Kim, Wansoo
Ok, Chihyung
Xu, Jing
Jang, Soocheong
12
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9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Ha, Jooyeon
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Namkung, Young
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Prybutok, Victor R.
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Noone, Breffni M.
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International journal of hospitality management
3
The service industries journal
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management perspectives : TMP
1
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Using authenticity cues to increase repurchase intention in restaurants : should the focus be on ability or morality?
Xu, Jing
;
Song, Hanqun
;
Prayag, Girish
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014310348
Saved in:
2
The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants : findings from SEM and fsQCA
Xu, Jing
;
Prayag, Girish
;
Song, Hanqun
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227671
Saved in:
3
Nostalgic experiences in time-honored restaurants : antecedents and outcomes
Song, Hanqun
;
Xu, Jing
;
Kim, Jong-Hyeong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328055
Saved in:
4
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
5
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
6
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
7
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
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