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~person:"Kim, Wansoo"
~person:"Töpfer, Armin"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Customer satisfaction
Beziehungsmarketing
19
Relationship marketing
19
Kundenzufriedenheit
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Consumer behaviour
10
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10
Dienstleistungsqualität
6
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Kim, Wansoo
Töpfer, Armin
Han, Heesup
32
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Klaus, Philipp
12
Balaji, M. S.
11
Gustafsson, Anders
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Aksoy, Lerzan
9
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Keiningham, Timothy
9
Khan, Imran
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Larivière, Bart
8
Lee, Choong-Ki
8
McColl-Kennedy, Janet R.
8
Prybutok, Victor R.
8
Pérez, Andrea
8
So, Kevin Kam Fung
8
Sreejesh, S.
8
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Journal of travel and tourism marketing
5
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
2
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
3
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
4
Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Chua, Bee-Lia
- In:
International journal of hospitality management
72
(
2018
),
pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
Saved in:
5
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
6
Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Kim, Wansoo
;
Lee, …
- In:
International journal of hospitality management
67
(
2017
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
Saved in:
7
Bike-traveling as a growing phenomenon : role of attributes, value, satisfaction, desire, and gender in developing loyalty
Han, Heesup
;
Meng, Bo
;
Kim, Wansoo
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 91-103
Persistent link: https://www.econbiz.de/10011642653
Saved in:
8
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
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