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~person:"Knuppertz, Thilo"
~person:"Schönsleben, Paul"
~type_genre:"Einführung"
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Prozessmanagement für Dummies : [Modellierung: Abläufe analysieren, Etablierung: neue Prozesse einführen, Optimierung: Effizienzchancen realisieren ; Workflow gut, alles gut]
Knuppertz, Thilo
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2009
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1. Aufl.
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